If your parcel has not yet been packed in the warehouse, we may be able to change your delivery address. Please contact our Customer Service Team as soon as possible with the new address details.We can only change your delivery address if this is approved by our internal security checks. If you have paid via PayPal then we require a valid photo ID for the new address. You may be asked to replace your order if this cannot be provided.Unfortunately, we are unable to change a delivery address once the order has been dispatched.Please be advised that we cannot change the delivery address if the order has been placed with Klarna. (This will need to be cancelled and replaced with the correct address)

We ship orders Monday to Friday only excluding Bank Holidays.Orders placed before 3pm will always be shipped the same working day.If you order after 3pm on a Friday we will process and dispatch the order on the following Monday (excluding Bank Holidays)

If you no longer wish for all of the items in your order, you are welcome to remove them. All you need to do is contact our customer service team and they will be able to remove any items for you.Please be advised that we can only remove items if the order has not yet been dispatched. If the order has been dispatched then we would not be able to remove any items from your order, however, you are welcome to return any unwanted items back to us.

We are able to cancel orders in accordance with the Consumer Contracts Regulations. If your order has been placed, but not dispatched, we will make the cancellation straight away wherever possible.Please contact our Customer Service Team for assistance. We will always do our best to change orders but unfortunately, we cannot make any guarantees.

If your order has not yet been dispatched and we have the correct size available, we may be able to amend this for you. All you need to do is contact our Customer Service Team and they will be able to look into this for you.Please be advised that we can only amend items if the order has not yet been dispatched. If the order has been dispatched then we would not be able to amend any items from your order, however, you are welcome to return any unwanted items back to us.Please note: We cannot amend any orders that have been placed using Klarna. If you wish to amend the size of your order and you have paid using Klarna you will need to contact our Customer Service Team to cancel your order and you can replace this with the correct size.

If you haven’t received a confirmation email of your order, then please double check the information you used when submitting the order. If all information is correct then please check your spam folder to locate this email before contacting us.If the email address has been inputted incorrectly, please contact our Customer Service Team and they will be able to assist you further with this.

The customer must inform us if there are any items missing/damaged or faulty inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Half Dozen Ltd in original condition ie, unwashed, tags attached etcPlease contact Customer Service Team immediately so we can help resolve the issue.You will be required to keep the packaging as we may need this to raise an investigation into any missing/ damaged item/s. Failure to produce any packaging may result in Half Dozen Ltd not being able to process an investigation.

Firstly we would like to apologise, but we are only humans and we do make mistakes. The customer must inform Customer Services immediately (within 24 hours of receiving your parcel) if there are any items missing/damaged or faulty items inside your parcel being delivered. You will be required to keep the packaging as we may need this to raise an investigation into any missing item/s.Failure to produce any packaging may result in Half Dozen Ltd not being able to process an investigation.If the parcel was signed for in good condition and then you (the customer) state that the parcel was damaged, then, Half Dozen Ltd may not be able to raise an investigation and offer any compensation. We will require photographic evidence of the parcel.If you contacted your courier and requested a SAFE PLACE for your order, Half Dozen Ltd are not held responsible for any loss or damage.

If your parcel hasn't arrived and the tracking states it has been delivered. We recommend that you search around your property first and then ask your neighbours. If you still can't locate your parcel, you must inform Half-Dozen Ltd within 3 days of the delivery date for us to open an investigation with the courier. If you contact us after the 3 days we will not be able to investigate the loss or give any kind of compensation.Please be advised that the investigation with the courier can take up to 8-12 working days to be concluded. No further action can be taken until the investigation has been fully concluded.If you contacted your courier and requested a SAFE PLACE for your order, Half Dozen Ltd are not held responsible for any loss or damage.

If you haven’t received a confirmation email of your order, then please double check the information you used when submitting the order.If all information is correct then please check your spam folder to locate this email before contacting us.If the email address has been inputted incorrectly, please contact our Customer Service Team and they will be able to assist you further with this.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Unfortunately, if your parcel shows as being a return to sender this means that your parcel is on the way back to us.A return to sender could be caused for many reasons:The address is incomplete/incorrect The delivery has been unsuccessful The address cannot be located The parcel has been damaged in transit to you (There are many other reasons for the return to sender, however, these are just some examples)The customer takes full responsibility for being available to accept the delivery of an order.If the parcel is returned back to us and this is not a fault of the courier then there will be additional charges to pay for the return to sender. Once we have received your return parcel back in our warehouse, our Customer Service Team will send you an email advising of the charges. This is then the customer's decision as to whether they wish to pay for these charges for the parcel to be re-shipped or if they wish for a refund minus these charges. Please note: the refund will be processed minus the return to sender charges and the shipping out of the parcel.

Yes, you can request your parcel to be left in a safe place with your courier if you are not available to accept the delivery. Please contact your courier quoting your tracking number to action this.If you contacted your courier and requested a SAFE PLACE for your order, Half Dozen Ltd are not held responsible for any loss or damage.

The customer must inform us if they have received the wrong item/size inside your parcel within 24 hours of the parcel being delivered. The item/s will need to be returned to us and must come back to Half Dozen Ltd in original condition ie, unwashed, tags attached etcPlease contact Customer Service Team immediately so we can help resolve the issue.The item must come back in the original condition, including the original packaging and original tags and the item must be unworn/unwashed. If the item is returned not in the original condition this will be returned back to you at your own cost

Simply select the amount you wish to send as a gift voucher and once this has been approved by one of our team, we will email you the gift voucher.Please be advised that our team can only approve gift vouchers within our opening hours.

All gift vouchers are valid for 1 year from the date of purchase and can be used to purchase anything in our store or online.Once a gift voucher has expired we are unable to reactive this and the value of the gift voucher will be lost. It is the customer's responsibility to make sure they use the gift voucher before the expiry date has ended.If you would like to check how long is left on your gift voucher, you can contact our Customer Service Team and we will be happy to help. You can also login to our account and see this.

Yes, you can partially pay for your order using a gift voucher and partially on another payment method.Please input your gift voucher code into the checkout and then this will give you the option to pay the remaining amount with an alternative payment method.

All gift vouchers are valid for 1 year from the date of purchase and can be used to purchase anything in our store or online.If you are purchasing an order at a higher value than your gift voucher amount then the full amount will be taken off the total. If you are purchasing an order at a lower value than your gift voucher amount then the amount will be deducted from your gift voucher and the remaining amount will be left on the gift voucher.

If you have selected Store credit you will receive a Gift voucher.If your return has not yet been processed then we can cancel your return request and you can re-submit this. Please contact our Customer Service Team to action this for you.If your gift voucher has been created and we've emailed it to you will no longer be able to change your mind and ask for a refund. So please only select store credit if you are 100% sure.